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We strive to deliver your curvy lingerie orders as efficiently and transparently as possible. Our shipping policy is designed with you in mind—clear, customer-friendly, and tailored for our curvy queens. Below you'll find details on shipping times across regions, tracking information, and what to expect in case of delays.
Shipping Times by Region:
We partner with trusted global suppliers to ship directly from the manufacturer to you. Shipping is free for standard delivery. (Note: These estimates do not include our 1–3 day processing time.)
Order Processing:
Once you place an order, we take 1–3 business days to process it. This includes confirming payment, quality-checking the items, and preparing your package for shipment. You’ll receive a shipment confirmation email with tracking details as soon as your order is on its way.
Tracking Your Order:
Every order comes with a tracking number at no extra charge. Once your package ships, you'll receive an email with a tracking link so you can follow your shipment’s progress on our website or directly on the carrier’s site. Please note that it might take 3–5 days for the tracking information to update initially.
Customs and Duties:
We ship internationally, and in most cases, your package will breeze through customs. All applicable customs fees, taxes, and duties are the customer’s responsibility. For North America, Europe, and Australia, most orders pass duty-free or with minimal charges due to the low value of our items. If any customs paperwork is required, we handle as much as possible on our end to ensure smooth delivery.
Potential Delays:
While we aim to meet the estimated delivery times, occasional delays can occur due to factors beyond our control—such as customs inspections, seasonal demand, or unforeseen logistical issues. If your order is significantly delayed beyond the expected timeframe, please contact us. We’ll investigate, update you on the status, and make it right if a package is lost. We value transparency and will keep you informed every step of the way.
Multiple Packages:
If you order multiple items, they might ship from different partner warehouses to reach you faster. In such cases, you could receive more than one tracking number, and your packages may arrive a few days apart. Don’t worry—this is completely normal.
Address Accuracy:
To ensure smooth delivery, please double-check that you provide the correct shipping address (including apartment or unit numbers if applicable) during checkout. If you notice an error after placing your order, contact us immediately. We can often update the address before the order is shipped. However, if a package is returned due to an incorrect address, a reshipment fee may apply.
Delivery Guarantee:
We stand behind our delivery promise. If your package is declared lost in transit or does not arrive within 60 days from dispatch, we will resend your items or issue a full refund—whichever you prefer. Your patience is appreciated with the slightly longer shipping times of our dropshipping model, and we guarantee that you will receive your order or your money back.
In summary, our shipping policy reflects the realities of international dropshipping while ensuring you have clear expectations and the ability to track your purchase every step of the way. If you have any questions about your delivery, please visit our FAQ section or contact our support team at support@curvaluxe.com. We're always here to help you feel confident and celebrated every step of the way.