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We’ve compiled answers to the most commonly asked questions from our customers. If you don’t see your question here, please reach out via our Contact Us page—we’re always happy to help!
Q: How do I figure out my bra size? Do you have size guidance for curvy women?
A: Absolutely! We know that bra sizing can be confusing, especially across different brands and regions. To determine your size, start by measuring your band and bust following the steps on our Fitting Guides & Advice page. In short, measure around your ribcage just under your bust for the band, and around the fullest part of your bust for the cup. Use the difference between these measurements to determine your cup size. We offer detailed explanations and international conversion charts on that page, along with a size chart on each product page for US, UK, EU, and AUS sizes. If you’re still uncertain, feel free to contact our customer support with your measurements and usual size—we’re here to recommend the perfect fit for you. Our team of curvy fit experts is ready to help, and remember, fit can vary by style, so we also offer an easy exchange policy if needed.
Q: How long does shipping take?
A: Shipping times depend on your location. We ship directly from our overseas fulfillment center to you, and typical delivery times are:
These times include transit but not the 1–3 day processing period. If it’s been over a week since your order and you haven’t received a shipping confirmation, please contact us. During peak seasons or unforeseen events, there might be slight delays—we’ll keep you updated via email.
Q: Do you provide tracking? How can I track my order?
A: Yes, every order comes with tracking at no extra charge. Once your order ships, we’ll email you a tracking number and a link to monitor its progress. You can also use our “Track Order” section on our website or visit the carrier’s site directly. Keep in mind that tracking updates might take 3–5 business days to show movement. If you experience issues or the link doesn’t provide current info, please contact our support with your order number for an update.
Q: My order is taking longer than expected or seems stuck in transit. What should I do?
A: While most shipments arrive within the estimated timeframe, delays can occasionally occur due to customs processing or logistical issues. If your order hasn’t arrived by the end of the expected period, please send us an email so we can investigate immediately. We’ll reach out to the postal carrier or shipping partner for more details. If a package is lost in transit, we’ll either reship your items or issue a refund. Please also verify that your shipping address was correct in your order confirmation to avoid delays.
Q: What is your return and exchange policy?
A: We want you to be completely happy with your purchase. If something doesn’t fit or you’re not satisfied, you can return or exchange your order within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached. (For hygiene, please ensure that protective liners on panties or one-piece lingerie remain intact—if removed or visibly worn, we cannot accept the return.) To initiate a return or exchange, contact our support with your order number and we’ll guide you through the process. For returns, we’ll refund the item’s price to your original payment method after inspection. For exchanges, we’ll send the new size or product (subject to availability). We even offer a free first exchange for sizing issues on bras, as we understand how important the right fit is. Note that customers are generally responsible for return shipping costs unless we sent a damaged or incorrect item.
Q: Are your products good quality?
A: Quality is our top priority. We carefully select our curvy lingerie from reputable manufacturers who use high-quality fabrics and construction methods. We know that bras and lingerie need to not only look stunning but also provide exceptional support and comfort. Many of our pieces feature soft stretch lace, durable elastics, and sturdy underwires when needed. We test samples before adding them to our collection. However, if an item doesn’t meet your expectations, please let us know. We stand behind our products and will work with you on a replacement or refund if something is defective or doesn’t hold up. Check the Reviews on each product page for feedback on fit and quality from other curvy customers.
Q: How do I wash and care for my lingerie?
A: Proper care is essential to extend the life of your lingerie. We generally recommend hand washing bras and delicate lingerie in cold water with a mild detergent, then air drying. Avoid using a dryer or hot water, as heat can damage both elastic and lace. If you must use a washing machine, place items in a mesh lingerie bag on the gentle cycle with cold water. After washing, gently press out excess water (don’t wring) and reshape the cups before hanging or laying flat to dry. For more detailed care tips, including specific advice for different fabrics like lace or cotton, please see our Product Care page.
Q: Is my payment information secure?
A: Absolutely. We take payment security very seriously. Our website uses SSL encryption on all pages, ensuring your credit card information and personal details are transmitted securely. We do not store full credit card numbers on our servers; instead, we rely on trusted third-party payment processors (such as Stripe, PayPal, or Shopify Payments) that are PCI-DSS compliant. When you enter your payment details, they go directly to a secure payment gateway, and we only receive a confirmation of payment. We also use fraud protection measures and regularly update our systems to protect against vulnerabilities, so you can shop with complete confidence.
Q: What payment methods do you accept?
A: We offer a range of secure payment options, including major credit and debit cards (Visa, MasterCard, American Express, Discover) and PayPal. At checkout, you can choose your preferred method. If you’re using an international card, your bank will handle the currency conversion. We do not charge extra fees for international cards, though your bank may apply a small conversion fee. In the future, we plan to introduce additional options like Apple Pay, Google Pay, or installment payment services.
Q: Do you ship to countries outside North America, Europe, and Australia?
A: Yes, we ship worldwide! While our primary customer base is in North America, Europe, and Australia/New Zealand, we do our best to serve other regions as well. If you don’t see your country listed at checkout or have concerns, please contact us. Shipping times for other regions may vary (typically around 3–5 weeks), and please note that customs duties or import taxes might apply upon arrival. We include all necessary customs paperwork to ensure smooth transit.
Q: Will my package be discreet?
A: Yes. We respect your privacy by shipping all orders in plain, unbranded packaging. We use simple white or brown poly mailers or boxes without any markings indicating that it’s a lingerie package. The return address is generic, ensuring that if someone sees your package, they won’t know what’s inside. Inside, your items may be wrapped for protection, and a packing slip is included—but rest assured, your confidentiality is maintained.
Q: How can I leave a review for a product I bought?
A: We love hearing your feedback! After receiving your order, you’ll typically get an automated email inviting you to rate and review the item on our site. Alternatively, you can visit the product page and use the “Write a Review” section to share your experience. You may need to log in or provide your order number for verification. Reviews go through a brief moderation process to filter out spam or inappropriate content. Your honest feedback helps fellow curvy shoppers and guides our improvements. We sometimes feature reviews on our site or social media (using only first names or nicknames), and if you prefer to remain anonymous, just let us know.
Q: What if I have a suggestion or feedback about your store?
A: We welcome your thoughts! Visit our Share Your Feedback page or email us at feedback@curvaluxe.net with any suggestions for new styles, size ranges, or website improvements. Your input has helped shape our collection and customer service policies, and we value your contributions as part of our community. Every idea matters and helps us continue to create a welcoming, body-positive shopping experience for curvy women.
We hope this FAQ section answers your questions. If you need further assistance, please reach out via our Contact Us page. Thank you for reading, and happy shopping!