Privacy Policy

Your privacy and the security of your personal information are extremely important to us. This Privacy Policy explains what information we collect, how we use and protect it, and your rights regarding your data. We adhere to all applicable privacy laws, including the GDPR for EU customers, to ensure your data is handled safely. By using our website and services, you agree to the terms of this Privacy Policy. For any questions or concerns, please contact us at privacy@curvaluxe.net.

Information We Collect

We only collect the information necessary to provide you with a great shopping experience and support our business, including:

• Personal Information You Provide:
  When you create an account or place an order, we ask for your name, shipping and billing addresses, email, and phone number. This information helps us process your order, send updates, and offer personalized assistance. If you contact us for sizing advice or feedback, we might also collect additional details you choose to share.

• Payment Information:
  We use secure third-party payment processors to collect your payment details (such as credit/debit card information or PayPal data). We do not store full card numbers or security codes on our servers; that information is managed securely by our payment gateway. We may store minimal data (like the last 4 digits, card type, and expiration) only to reference transactions and process refunds.

• Automatically Collected Information:
  When you visit our site, we automatically gather technical details such as your IP address, browser type, device, operating system, referring website, pages viewed, and access times. We also use cookies and similar technologies to remember your login, track your shopping cart, and analyze site usage.

• Order History and Preferences:
  We keep records of your orders, returns, wish lists, and product reviews to help improve your shopping experience and offer personalized recommendations.

• Third-Party Data:
  Generally, we do not purchase personal data from third parties. In some cases, if you log in via social media or are referred by a friend, we might receive basic information (like your name or email) in compliance with your consent.

How We Use Your Information

We use your data for various purposes, including:

• Processing Orders and Providing Services:
  We use your name and address to ship your order, your email for confirmations and shipping updates, and your payment information to process transactions. We also use your details to handle contests or promotions.

• Customer Service:
  Your contact information lets us respond to your inquiries, assist with sizing questions, or address issues like delays or out-of-stock notifications.

• Personalization and User Experience:
  We use your purchase history and browsing behavior to tailor product recommendations and remember preferences like language or currency. Cookies help keep your shopping cart intact and customize your experience.

• Marketing Communications:
  If you subscribe or give consent, we send marketing emails about new arrivals, special offers, and fitting tips. You can opt out at any time using the unsubscribe link in our emails. Even if you opt out of marketing, we will still send transactional messages related to your orders.

• Analytics and Improvement:
  We use analytics tools (e.g., Google Analytics) to understand user behavior on our site and improve its design and performance. This data is mostly aggregated and anonymized.

• Fraud Prevention and Security:
  We use data like IP addresses and payment info to detect and prevent fraud, ensuring that all transactions are secure.

• Legal Obligations:
  We may use or disclose your information if required by law or to comply with legal processes (such as subpoenas or court orders).

We do not use your personal data for purposes other than those stated here without your explicit consent, and we never sell your information to third parties.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Needed for site functionality, like keeping items in your cart and maintaining your login session.
• Analytics Cookies: Help us understand user behavior, such as how long you stay on a page and which pages you visit.
• Preference Cookies: Remember your settings like language or region.
• Marketing Cookies: If used, these help deliver relevant ads and track their performance, with full GDPR compliance. EU users will see a cookie consent banner upon visiting.

You can manage or block cookies through your browser settings, though this may affect some site functionalities.

How We Share Your Information

We share your data only with trusted third parties for specific purposes:

• Service Providers:
  • Payment Processors: (e.g., Stripe, PayPal) receive your payment details to complete transactions.
  • Shipping Partners and Suppliers: Receive your name, address, and order details to fulfill your order.
  • Email Service Providers: (e.g., Mailchimp) manage our newsletter and transactional emails.
  • Analytics Providers: (e.g., Google Analytics) process user data to improve our website.
  • Review Platforms: Host and display customer reviews on our site.
  • Customer Support Tools: Store your communications with us.

These providers are contractually obligated to use your data solely for the services they provide.

• Business Transfers:
  In the event of a merger, acquisition, or sale of assets, your data may be transferred, but only under terms that ensure continued protection of your information.

• Legal Compliance:
  We may disclose information to comply with legal obligations or protect our rights, property, or safety.

• With Your Consent:
  We will ask for your permission before sharing data for any purpose not outlined above.

We never sell your personal information for profit or share customer lists with advertisers for their independent use.

Data Security

We use robust security measures to protect your data:

• Encryption: Our website uses HTTPS/SSL to secure data during transmission.
• Secure Servers: Personal data is stored on secure servers with restricted access.
• Password Protection: Your passwords are hashed, and we encourage strong passwords.
• Regular Updates: We continuously update our systems and use firewalls to protect against intrusions.
• Employee Training: Only authorized staff with confidentiality obligations can access your data.
• Breach Response: In the unlikely event of a data breach, we will promptly notify you and the relevant authorities.

While no method is 100% secure, we take every commercially reasonable step to protect your information.

Data Retention

We retain your data only as long as necessary:

• Order Records: Kept indefinitely for order history and legal purposes, unless you request deletion.
• Account Information: Maintained until you delete your account or unsubscribe.
• Emails and Correspondence: Retained for a few years to assist with future interactions.
• Analytics Data: Managed according to our analytics provider’s policies, often anonymized after a set period.
• Review Content: Kept on our site as long as the product is active, unless removed upon request.
• Financial Records: Retained for 7–10 years as required for tax and legal purposes.

When no longer needed, your data is securely deleted or anonymized. Backup systems may retain data temporarily, but are purged according to our policies.

Your Rights and Choices

You have rights regarding your personal data:

• Access: Request a copy of the information we hold about you.
• Rectification: Correct any inaccurate or outdated information.
• Erasure: Request deletion of your personal data (though some data may be retained for legal reasons).
• Restriction: Limit how your data is used.
• Data Portability: Receive your data in a structured, transferable format.
• Objection: Object to processing, such as for direct marketing.
• Automated Decisions: Contest decisions made solely by automated processes.
• Withdrawal of Consent: Withdraw consent for data processing at any time.
• Complaints: Lodge a complaint with a supervisory authority if you believe your data rights are violated.

To exercise these rights, contact us at privacy@curvaluxe.net. We may need to verify your identity before processing your request.

Third-Party Services and Links

Our website may link to third-party sites or services (e.g., social media, payment gateways). These sites have their own privacy policies, so we encourage you to review them when visiting. We only integrate with reputable services that respect your privacy.

Children’s Privacy

Our site is not directed to children under 16, and we do not knowingly collect data from them. If you are under 16, please do not use our site. If we learn that we’ve inadvertently collected data from a child, we will promptly delete it. Parents or guardians who suspect their child’s data has been collected should contact us immediately.

International Data Transfers

We primarily operate from the US, so your data may be transferred internationally. We take measures (such as Standard Contractual Clauses and other safeguards) to ensure that your data is protected, even when processed in another country. By using our services, you consent to the international transfer and processing of your data as described.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. If significant changes occur, we will notify you via a prominent notice on our website or by email. Please review this policy periodically to stay informed. The “Last Updated” date at the bottom of the policy will reflect the most recent changes.

If you disagree with any changes, please stop using our services and request that we remove your personal data as per your rights. Continued use of our site signifies your acceptance of the updated policy.

Last Updated: 14/2/25

If you have any questions or concerns about our Privacy Policy, please contact us at privacy@curvaluxe.net.